_

> Successfully enhanced the organization's security posture by transitioning 100% of endpoints from Symantec to SentinelOne, resulting in improved threat detection, faster response times, and robust endpoint protection.

> Managed and optimized Active Directory and Office 365 environments, including user provisioning, group policy administration, and security compliance, ensuring seamless access control and increased system integrity

> Upgraded 40 Ubiquiti access points for the office, warehouse, and two remote offices, significantly enhancing Wi-Fi coverage, speed, and security.

> Interact daily with individuals of varying technology expertise, assessing their needs and determining the most effective solutions to resolve technical problems with hardware, software, and network services.

> Implemented proactive security measures in routine support tasks, ensuring secure configurations of hardware and software.

> Collaborated with the cybersecurity team and the Office of Information Security on executing targeted phishing campaigns to educate clients on identifying and reporting phishing attempts.

> Revolutionized computer imaging process by designing and implementing a Windows MDT server, focusing on secure and efficient system deployments, significantly enhancing the security and reliability of the imaging process.

> Optimized secure image deployment through the MDT server, achieving faster and more secure setups, which minimized system vulnerabilities and reduced end-user downtime.

> Facilitated secure transition to the MDT server, providing critical security guidance to end-users and stakeholders, ensuring a smooth adoption of the new, more secure imaging system.

> Enhanced system security by managing user account lifecycle and securely configuring new computers using Norton Ghost, ensuring the protection of sensitive medical data and compliance with healthcare regulations.

> Delivered comprehensive security-focused support, troubleshooting complex hardware and software issues across various systems, including secure networks and computer-controlled medical devices, maintaining the integrity and confidentiality of patient data.

> Directed a secure OS migration for 120 users, moving from Windows 7 to Windows 10, incorporating enhanced security features and updates, thereby bolstering system defenses and user satisfaction.

> Innovated a Python and Powershell based solution to manage domain password synchronization securely, especially critical during the shift to remote work, ensuring uninterrupted access and adherence to security policies.

> Configured hardware and software, performed maintenance and upgrades, and provided support for business applications, phone systems, and networks. I also successfully transitioned asset management from paper forms to digital tracking with the use of iPads for signing out equipment.

> Established a secure and efficient Windows imaging process using KACE, halving the imaging time and increasing configuration accuracy, significantly improving endpoint security.

> Pioneered a comprehensive patch management program, ensuring all endpoints were regularly updated with the latest security patches, drastically reducing the potential for security breaches and enhancing overall cybersecurity resilience.